We have a 7-day returns policy, meaning you have 7 days after receiving your item to request a return for full-priced merchandise. Sale items are final and ineligible for any type of return unless faulty. Items that are sold as samples are final and ineligible for any type of return. Please allow 24-48 hours for your return request to be processed.

RETURNS POLICY

Full-priced items can be returned for a full refund via original purchase method. This includes items bought at full price but with promotional codes applied at checkout. Return shipping costs are at the expense of the customer (unless an item is deemed faulty or damaged).  

Returns are accepted provided the following:

• Returns must be requested within 7 days of receiving your item and shipped back to us within 14 days from receiving your item. Any items shipped back after this timeframe will be returned to sender, and return request cancelled.
• The merchandise being returned must be in original condition, unworn, unaltered, unwashed and with their tags attached.
• Karlica will not accept items if they have any types of stains or marks including makeup, and or smell of perfume or body odour. Any items received with stains or smells will be returned to sender.
• The item or items were not purchased on sale. All sale purchases are final and not eligible for a return unless faulty.
• Items that are sold as samples are final and ineligible for any type of return.
• Direct exchanges are available for the same item. If we do not have the size you wish to exchange for in stock, you will be offered a full refund to original payment method.

RETURNS PROCESS

1. Check your item or items you wish to return, make sure they comply with the returns policy above. Karlica has the right to reject any returns.

2. Click HERE to lodge your return. Please fill out all necessary information needed to lodge your return.

3. Once approved, the customer is responsible for returning their item/items using any preferred postal or courier service. We strongly recommend choosing a tracked service, as Karlica cannot process a return if the parcel does not reach us (Unless an item is deemed faulty or damaged, you will then be provided with a free shipping label). If the package does not reach us safely, we will not be able to process your return. It is the responsibility of the customer to follow up with their chosen postal or courier service if there are issues in transit.

4. Once we receive your return, please expect up to 1-7 business days to process your return through to original payment method.

FAULTY OR DAMAGED ITEMS

If you have received a faulty or damaged item, please email info@karlica.com.au within 7 days of receiving it to request a return. You will have to give a brief description and provide supporting imagery of all faults. Please note that faulty items do not include those that have already been worn. If an item is deemed as having a manufacturing fault, you will be offered a replacement item, or refund to original payment method.

PRE-ORDER

Please note any items listed as pre-order are pending arrival from our manufacturer, and not currently in stock. An estimated arrival date is listed in the individual product descriptions. All pre order arrival dates are an estimate only and are subject to changes/delays with our manufacturer, couriers, and or suppliers.

CANCELLATION POLICY

Unfortunately, once your order is placed, cancellations or changes cannot be made.